This post is also available in: Français (French)
What is a call-back?
This service allows you to request a 2nd clearing in the event your vehicle was in the driveway when we came by. Through our online system, you will pick from one of the three hour windows available.
Is there any charge to request a call-back?
No, this service is completely free.
When can I request a call-back?
Our Call Back service opens after all routes are completed and allows you to pick a 3-hour time block in which your vehicles will be out of the driveway. This service will usually be started the day following the storm and go until the end of the day to a maximum of 24hrs after our start time.
Do I need to be home during the 3-hour block?
No, you do not need to be home, but please ensure all vehicles are out of the driveway during the 3-hour time block so your driveway can be fully cleared.