1. FAQ

FAQ

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Below we have a few of our most Frequently Asked Questions. If you don’t see your question answered below, please try typing it into our Knowledge Base as we have much more detailed responses there.

Where do you provide service?

We service East Ottawa including Orleans, Beacon Hill, and Blackburn. More service info…

When does your contract begin and end?

November 5th – April 1st. More service info…

What type of services do you provide?

We offer a driveway service package and a driveway + walkway package. We do not currently offer salting service, rooftop snow removal, or on-call services. More service info…

Are you insured and licensed?

Yes, every business in the industry is required to carry what is called CGL or Commercial General Liability insurance. Without this a company cannot obtain a snow removal permit from the City of Ottawa. We are insured for $5,000,000. More service info…

Is there a minimum snowfall required for service?

Our contracts cover all snowfalls of 5cm or more. More service info…

What if it snows a small amount spread out over a few days?

Once the accumulation reaches 5cm on your driveway, we will go out and clear it unless warm weather has caused it to melt to less. More service info…

Do you clear after the City plows?

Yes, as our operators make their first pass after a snowfall they record where the city plow has or has not been. When they finish their first pass they make as many return trips as necessary to clean up after city plows. More service info…

What time of day will you clear my driveway?

We operate 24 hours a day. Our start times are based solely on the snow fall. On average we will start a 10cm or less snowfall after it has fallen or a larger snowfall when 10cm is on the ground. More timing info…

When can I expect my driveway to be done after a snow event?

All of our routes are built to be completed within 6-7 hours however there are a couple factors to be taken into account like when the storm actually finishes, how much snow has fallen and what is forecasted, and will the city be clearing residential side streets or not. More timing info…

When will the laneway markers be set up and removed?

We typically install the markers 2 weeks before the start of the season and remove the laneway markers within 2 weeks of the end of the contract. More markers info…

What is your damage/repair policy?

In the event of accidental damage to property caused by driver or equipment error our operators are required to report it to the office. It is however recommended that our customers call in to verify the report. Worry Free will typically make any non urgent repairs in the spring. More urgent repairs will be resolved immediately. Worry Free Snowblowing has an excellent reputation for repairs. More damage info…

What if there is an emergency and the city plow has me blocked in?

In the event of an emergency please call our office at 613-837-4556 and we will dispatch someone to your location. With our large fleet there is always a tractor within 10 min from your house.